Categories: uncategorized
Date: 24 November 2005 23:11:17
Customer: You've taken my script
Yay: Erm... I don't think so... hang on (checks a weeks worth of scripts)... I see no sign of it
C: Well you must have because I don't have it here
Y: Well I'm sorry but I don't have them. We didn't dispense that prescription that day so you must still have the original at home.
C: No! I gave it to you! You threw it out!
Y: We don't throw prescriptions out. We wrap rubber bands around them and place them in boxes*
C: But I have to meet some people at the airport!
Y: I can make you up your medicines and we'll just get a new script
C: But I brought them in here! You took them and you must have thrown them away!
Y: Mr Idiothead*, we do NOT throw scripts away. However in regard to today's problem, I will give you your medicine now and then get a new script from the doctor
C: But I can't go and pick it up! I have to go to the airport at 11!
Y: The doctor will post it to me, don't worry about that
C: But I can't get to the doctor. And I need this medication!
Y: You don't NEED to go to the doctor. I will fix that all up.
C: (blah blah blah blah)
meanwhile Yay dispenses the prescription plus another one that I presumably didn't steal
Y: Could you please sign and date here?
C: ....Oh no! THE PEN DOESN'T WORK!!!
Post script: Between starting this entry and finishing it, the customer has since come in and apologised. Turns out I didn't steal his script after all.
*I didn't say these bits but I would have liked to!