Clear Communication

Categories: uncategorized

Date: 22 April 2005 01:01:46

The House of Chops rises and falls on communication. Sometimes clients can confuse things by asking anyone who walks by in a uniform and then it is directed to us and we may have already asked for it but it is more than clicking my fingers for things to appear. I am sure clients believe we have three or four guys who sit in a room waiting for me to call so they can instantly bring up three chairs and flashing lights go off and the storm into action. Unfortunately does not happen they are usually down the other end of the building or in the middle of a job that also needs to be done.

Recently I had a client who did not like the way the room was set. Even thought we have the pre event process for that sort of thing and they sign off on the floor plan to say that is what they want. This guy rocks up and decides he does not like the 'vibe'of the room so he proceeds to move everything and this includes the power that was installed for the tables. Very Very Frustrating. I call the chair guy supervisor just as one of his guys walks through the servery where I was. I said you may want to hear this. I asked the super to remove the chairs and tables. No worries Chops he says. I stay on the channel cause the guy with me did not have a radio. The super than calls him and tells the guy to remove the chairs and tables. The guy says yeah no worries I don't have a radio this is chops and he is standing next to me no worries. The super very sheepishly says copy. But the moral of the story is everyone was happy as the right chain of communication was taken.

Til Next Time Don't Talk to me Directly It has to go Through my Supervisor,

Chops