Categories: uncategorized
Date: 28 July 2005 01:59:12
It is that time of the month again. This month we pushed things to extremes. We had the usual meeting of the brains trust to decide where to go. It is then my job to call and book. We had a choice to make as this establishment "The Mini Coathanger Hotel" it has has two restaurants. I asked which is better for us. The young lady on the phone said "how many?" "Öh about 12" I replied. "That's a big group" "It's for our steak club" Well lets just say that she was impressed and offered to email the menus so we could decide which of the two restaurants would work better for us. The problem was I have been having the same cut of steak every month so that I can best provide a level playing field of comparison. But the restaurant we were going to did not have that cut but the other restaurant did. Being a a cheeky bugger I asked if I could get my cut even though they don't serve it in that restaurant. I also joking said I would provide them with our report card. Which they were very excited about and keen to see. I drafted with the consulation of De Niro and the Rainbow Connection a form to be filled out so we can give accurate feedback. We even placed Location on the top of the form so it gave the impression that it gets used every month. It turned out that the young lady I was speaking to was the Marketing Manager.
We rock up after the usual pre dinner drinks which are staged in the front bar of every hotel we go to. The staff were very attentive to our needs. The waiter even approached me and let me know that I could get my cut of steak even though they don't normally serve it there. Then things started to go down hill. It took over an hour and a half to get our meals. When they did arrive they had a lot of the meals mixed up. They were given to the wrong person or were the wrong cut or wrong sauce. Out of the 11 steaks only 4 were cooked to order. The Lovely One's sirloin was medium well almost well done and was to be a medium. My steak was the wrong cut and the sauce was not on the side as requested. When it returned it was medium rare to medium and the sauce was the wrong flavour. I was too hungry to send it back again. It was very good however just wrong. The other girl who sent it back as it was wrong then sent it back again as it was way undercooked to her preference. When it came back it was burnt all the way through. The general thing heard was the steak was brilliant but was let down by the way it was cook and the small size of the sides. The lowest score was 3 out of 10 and the highest was 9.5. I am in the midst of compiling the report and sending it to the marketing manager. I don't really want to as it is not very glowing and everyone was quite disappointed. But you have to hear the good with the bad I guess. We are willing to give it another go so they can redeem themselves.
Till Next Time Send It Back,
Chops