Categories: uncategorized
Date: 14 January 2009 21:14:50
I have to say a big thank you to a fellow wiblogger for helping me to save a customer. Many thnaks to her for the work she has done and is doing. Without your help my company my have lost a very important account. What you are doing has helped to give them the confidence to carry on using us. Life has been rather hectic at work for the last few weeks as I've tried to reassure my largest customer that we are a lot more professional than recent events have indicated. I've had to beg and do everything possible to pull us back from the brink. After all I'd put 9 years effort into this account and didn't want to lose it. Thankfully they are reassured that I'll now be taken back the reins and not allowing other people to dicatate what happens. I know that some poeple in my company aren't to happy. When I first broought the account I was virtualy told that I had to hand control to others. In order to do this you have to have a lot of trust in the abilities and experience of others. Unfortunately I didn't. The 2 directors involved were more interested in the dollar signs than anything else. The main guy I'd work with possibly had the experience but not of the specific nature I need. Neither were they willing to accept that I had anything to offer. It was a case of "this is now ours and you're just the figure head". After things went wrong it became "you are a valued member of our team and we appreciate everything you do." A week earlier I was told that a director was complaining that I was to involved and shouldn't be issuing instructions to "his" agents. Look where that attitude got us! Now they're falling over themselves because they're worried that their profits will disappear. Nothing focuses the mind more than vanishing money, especially in the present climate.