Categories: uncategorized
Date: 23 January 2007 14:47:58
Today I have been mainly working very hard, well as hard as you can here, and listening to hold music on BT's customer service line. So far I've waited a total of 75 minutes to speak to a human who can help me. I mean, I want to give them money but need to find out how much they actually want and how much they should actually request.
You see I am a blackhole where utilities are concerned. No one believes me, even FW doubted until she moved in and saw it was true. So far since moving house we have had British Gas not wanting to give us a bill for either gas or electricity; Welsh Water messing our bill up and then not giving us a water meter; transferring our gas and electricity to other suppliers, only to find that British Gas told them we did not exist; British Gas refusing to accept that they had received notification of our final electricity meter reading; council tax not getting the correct amount; and, finally, Talk Talk still trying to invoice us for the service at our old address that was cancelled in writing almost 6 months ago.
Yes, I have named the utilities concerned as they are, to say the least, bad at customer service. Mind you, having read an article in this week's Sunday Times, we seem to have escaped lightly from British Gas. However I forgot that, despite my chasing, they did not send me a gas bill for the first 3 years I lived at my old address; then they wanted to have the full amount within 14 days or they'd cut me off.
The best part was that on moving to our new house I was told by British Gas that it would take up to 2 months for them to set our account up. Everyone else can do it while you're on the phone with them.
I've heard all the excuses from my file being mislaid to new computer systems being installed that will provide an improved service. What do the regulator OFGEN do? Nothing! Why? Poor customer service is outside their remit.