Categories: uncategorized
Date: 20 March 2007 16:20:35
The last few days at work have been spent helping my customer's auditors. I hate this time of year. Why? Because they ask for things that are never readily accessible. Trying to get information out of places such as Houston or Dammam are nigh on impossible. It has helped me to discover that the company are producing targets that are easily met by only complying with the overall aim and not the specific aim.
We are measured on certain key milestones that need to be met. What I've found is that people are doing this by only entering in the date and time and not the specific information required, such as who signed for a delivery. This just creates additional work for the rest of us when we need to supply the information required. What should be a 2 minute job ends up lasting several days.
The real relevance of this is that I have been made personally responsible for ensuring that these milestones are met at my branch office. I don't have to enter the information personally but have to make sure that everyone else does. Now do I tell them to do it properly, maybe missing the targets imposed, or do I ensure that they just meet the target but exclude the information?
Personally I'm going to insure that everything input is 100% accurate. I'd rather do this and miss a target than just put any old rubbish in. After all I've been on the receiving end to often.