Categories: uncategorized
Date: 15 October 2007 15:15:24
Why does technology have to be so uselessly complicated?
We have been having problems with our Sky+ box for the last few weeks. So much so that it will not record programmes unless you do so manually. I couldn't remember the warranty details and so was having to wait until I found them. On Friday I received a call from a nice young lady who told me that our warranty was about to expire and that I could renew it for a further 12 months. Great!
So I called the warranty people today. Went through things with them and was told to call Sky so that they could do a test on our box. After 30 minutes on a call with Sky I was told that an engineer would need to come out but that I'd have to call the warranty people.
So I call them back. However they can't find the policy details. The new policy should be with me in the next 7 days, please call us then. I point out that I'm paying for the warranty and for the full Sky package which I cannot currently enjoy. I pointed out that I'd missed the 2 new Simpsons episodes and the Top Gear edition because the box had failed to record last night. Now did they really expect me to wait another 7 days before I called again?
I was told to call back Sky and ask for a job no. the warranty company would then send someone out to fix the problem.
What happened to customer service where you give the customer exactly what they need when they call? Not divert them through 2 separate companies.