Categories: uncategorized
Date: 17 January 2007 00:24:25
You will see from The Beloved that we have been having troulbe with our boiler. I will also not mention the name of the company but only say that they supply gas and are from Britain.
The Beloved has somewhat understated my reaction to this business though. For the last week and a bit I've kept my patience when heating a kettle in order to shave. I've muttered under my breath at the inconvenience of having one very small electric fan as our sole form of heating in the house. I was even polite when I phoned three times today and on each occasion was promised that somebody would call me back "within the hour", so when the lady from the British organisation that supplies Gas eventually phoned this evening to tell me that the part was out of stock and that we may have to wait up to 7 days for it to be delivered, I got very very cross indeed.
I very rarely shout down the phone (in fact I very rarely shout at anyone), but by now I was at the end of my tether. I pointed out that we had already been without central heating or hot water for over a week already, that the lack of hot water raises a serious healt/hygiene issue, that I bet she wouldn't put up with living like this, that between us we had lost a lot of time from work (eating into valuable annual leave time) and generally how piss*d off I was with the overall level of service from the Gas Company from Britain.
I think it worked. The lady was very apologetic. She is passing our case on to her manager and we are now being treated as a priority. They will "endeavour to get the part as quickly as possible by calling every manufacturer we have on our books" and as soon as they have the part, "because it's our fault and we've messed you around, we'll send an engineer out of normal working hours at no extra charge".
They have promised to call me in the morning with an update. They promised me that three times already. Ah yes, promises. What are the three most common broken ones?
"I'll do the washing up later"
"The cheque's in the post"
"I promise I won't c..................