Dear Thames Water

Categories: life-and-musings

Date: 16 April 2009 18:11:15

Here's a handy course of instruction for you.

Customer phones up.

Customer says "your storage compound is neither safe nor secure, because children are getting past the fencing and playing on the enormous pile of gravel you've left in the car park. I have photos."

Now, is the appropriate course of action at this point:

(A) Make soothing noises, file complaint in round file, take no further action?

(B) Make soothing noises, pass complaint to site manager, take steps to secure site?

If you pick (A), your one-way ticket on the failbus awaits you.

And if I have to go through one more round of "no, you need to speak to the contractor," "no, you need to speak to the council," "no, you need to speak to Thames Water," "no, you need to speak to the contractor," the next person I shall be speaking to is my MP. And the local paper.

I'm sure there should be something in this post about "Christ Our Lord is risen, trampling down death by death and upon those in the tombs bestowing life," but frankly I'm enraged. May the fleas of a thousand camels infest your corporate armpits.