Categories: uncategorized
Date: 10 June 2002 09:11:00
It's true what they say about helpdesks and call centres and helplines isn't it? I'm currently on hold with Blueyonder (who up to now have been very good) to get them to come and install me a new modem and link it up to my new computer. Clearly no-one has asked them to do this before, because it has them totally baffled. Until 5 minutes ago, I was being passed from Customer Service, to Technical Support, to Sales, to Customer Service to..... well - you see the problem. Eventually I tried bursting into tears at a sales consultant when she told me that they couldn't sell me a new modem because the screen said I already had one. So now, she's agreed not to pass me round anymore departments and just play the Flower Duet to me, with a boom-tishy backing track.
I still need to phone so many more people - it looks as though there will be a good ol' tacky 'sad story' feature in the local rag to try & recover my instruments. Anyone for a reward and some eternal gratitude??