Categories: uncategorized
Date: 23 December 2004 18:09:19
It's been over a week since the burglary, and the morning after it happened (i.e. 1 week ago) I phoned round a few glazing companies to ask for a written quotation to fix the broken window etc, as my insurance company won't authorise any work to be done until they get 2 written quotes. Now I know it's nearly Christmas, but I've only received one so far, so I phoned the other companies from whom I'd requested quotes to find out what was going on. The first hapless man took my name, looked on his system and said "oh yes, she's going to do it today and send it to you tonight". The other one just said he reckoned it was caught in the Christmas post, but didn't have any answer for the fact that one company managed to get it to me several days ago (and in fact I posted Christmas cards 2nd class post on Saturday and I know they arrived by Tuesday). I am SO fed up. My living room is freezing, there's still a board up at the window rather than glass, it's two days before Christmas and these companies have all got me over a barrel, as there's absolutely nothing I can do till they bother to send me one measly sheet of paper - I mean, how hard is that, does it really take a whole week plus a phone call to chase them? I really think I'm in the wrong job - they must be raking it in if they can afford to be so slack that they're not making any effort with a potential customer. I remember last time I was burgled, 3½ years ago, exactly the same thing happened and I ended up waiting about 6 weeks before the window was fixed. But at least that was in the summer - it's freezing in here now. In fact, I think this is the first time I've got really angry about this burglary - I feel more numb about the burglar, wish he hadn't done it, and hate the fact that I feel so uneasy coming back to my empty house. But this is just uncaring and incompetent, and it makes me feel like I've been burgled all over again. Gah.