Categories: work
Date: 16 June 2009 08:42:24
After the praise in the last post...
Is it too much to ask colleagues to contact the Team Leader responsible if something is not working -- or they have a question about a business process?
I may work in IT, but that does not mean I handle every call for every situation: just because a program runs on a computer system does not mean I need to be called upon to investigate every minor issue. If the file you were expecting did not arrive, why ask me first? Ask the Team Leader responsible and see if they know. The systems may be fine: the team may be busy: or out of the office: or may've forgotten: or something else may've happened.
I speak direct to Team Leaders: at my office and at the office down the road -- not the head IT guy down the road if we were expecting something from them. Is it too much to ask for this to be reciprocated? And, if you call me, and I ask you to speak to the Team Leader, do not ask, "Can you?" No. I have my own work. They can give you the answer direct. Why make work any more difficult than it needs to be?...why involve a middle man? And if you call my assistant and ask him to speak to the Team Leader and find out, when I have explicitly asked you to go to the Team Leader, do I not have the right to be frustrated....and perhaps a bit upset even? Even though I felt terrible afterwards and called back and apologised for any shortness [Ephesians 4:26b is a verse I hold dear]: I know I need to work on my delivery...Lord have mercy.
Small things I know. But still damn frustrating.