Categories: uncategorized
Date: 18 December 2003 23:00:00
Alongside their complete inability to make the trains run anywhere near on time, Fail to Arriva trains also seem to be less than capable of dealing with their disabled sustomers.
Consider: the number that National Rail Enquiries give out for Arriva Dis Pass Ass is wrong - you ring it up and some surly messenger says, "This number is not in use" and then hangs up. Not even a "goodbye", or even a "you are the weakest link".
Fine, so ask at a station what the right number should be. This station has Arriva trains going through it every day. I get given a number for "Customer Services". When I ring it, I am told that this is an internal number and how did I get it? I then get given the right number (at last).
On booking assistance, I am asked by the person whether there are any staff on the stations I'm going to. Well, forgive me, dear, but I thought it was your job to arrange that! And then they don't even bother booking the seats (which they shuold do) so even if we have got assistance on the platform, there's no guarantee we'd be able to sit on the train.
Oh well. At least it's not as bad as when they told that woman in London she'd have to go 70 miles via Luton to be able to get out on the wheechair accessible side of her station (ironically, she was on her way to a meeting discussing disabled access to public transport).