Categories: uncategorized
Date: 17 May 2004 15:38:08
It's only $8.88. It's only 120 minutes of long-distance time. I lost it... heck, I've lost more money than that before.
BUT I AM READY TO BLOW UP SOMETHING.
I purchased the calling card, for which I have a receipt. Proof of purchase.
But Wal-Mart won't refund me the money for the lost card. They say AT&T will help me.
AT&T won't help me because they need the card in order to give me any sort of refund. They say Wal-Mart will help me.
Grrrrr.
And PUH-LEEEEZE don't accuse me of any sort of racial or ethnic prejudice when I say it's a pain in the butt to talk to an English-is-a-second-language operator, parroting a script, trying to find some help.
First I wade through several layers of voice mail. I just say "Operator" over and over until I get a real person.
Then the first thing I say is, "I have lost my 120 minute calling card, but I have proof of purchase. Can you help me get a refund?"
Then the poor Indian or Guatemalan or Honduran or Sri Lankan or Martian "customer service representative" has to decipher my Southern/Cajun/American accent, and <*gasp*> s/he has to actually THINK in reply <*eeeek! thinking!*>, instead of reading off the stupid script...
All I want is a little bit of actual thought from someone who actually has some power to do something about it.