Things you never want to hear:

Categories: uncategorized

Date: 28 September 2006 16:50:43

"This is a voice-activated service. You can speak to me in your normal voice."

Especially if you are trying to arrange redelivery of a parcel, and your address contains Welsh words. And your postcode contains letters than sound like other letters.

I've stopped for a cup of tea then I'll try for the fifth time.